Shipping

Do we courier to your province?

Yes we do. We courier nationwide with delivery to your door.

How much does delivery cost?

Delivery to Gauteng – R100

Delivery to all other provinces – R150

Orders over R600 qualify for free delivery.

*On bulk orders placed offline additional delivery fees will apply.

How long will delivery take?

We strive to ship all orders as timeously as possible. Once payment is confirmed your order will be shipped within 2-3 business days. Please keep in mind that weekends and public holidays will cause delays in the shipment of your order.

Once your parcel has been collected from us it may take 1 – 4 working days to receive your delivery depending on your location. Certain outlying areas may take longer.

Tracking Information

Once your parcel has been collected the courier will send you an email with your tracking information and delivery pin. You will receive several updates from the courier regarding your shipment. Please check the email address you provided and also keep an eye on your spam folder.

Will the worms survive the journey?

Yes. We pack our wigglers with enough bedding (food) to last 2 – 3 weeks depending on the amount of worms. The wigglers are also able to regulate their body temperature by burrowing deeper into the moist bedding.

What if something went wrong?

Should you receive your order and there are any problems let us know as soon as possible by sending an email to info@biocast-sa.co.za. Please include photographs to enable us to assess what went wrong and how best to rectify it.